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Support
Policy
 After
the product's registration, we
will provide all our customers
with unlimited technical support
free of charge.
Unregistered users will also be
supported during their trial
period. Just bear in mind that
registered users take precedence
over unregistered ones.
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Technical
support offered on our product is intended
for problem resolution only. We do not
provide complete system walk-thru service
to teach you every software feature step
by step. For learning the system step by
step, please consult with our user
manual.
We are
constantly researching new technologies
and ways to improve our product. Such
enhancements, when released, are posted to
all our registered users as software
updates at no extra cost.
Technical
support is provided in English. On
request, we can also support
Spanish-speaking customers.
While we
organize and train our live operators to
take national and international calls with
technical questions, all customer support
will only be provided via e-mail.
So, for
technical assistance please contact us using our
contact form.
We use real
people to take your messages and have
technicians on staff 7 days a week, 24
hours a day (you can usually expect a
response within 1 business day for most
questions)
About our
product...
Video Rental Plus Video Store software has
installations worldwide. We have
installations across the United States,
Canada, Mexico, Antigua, Puerto Rico,
Jamaica, Australia, Germany, Iceland,
Spain, Great Britain, Jordan, New Zealand,
and many other countries. To see a small
sample list of our customers, please
click
here
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