Support Policy

   After the product's registration, we will provide all our customers with unlimited technical support free of charge.

   Unregistered users will also be supported during their trial period. Just bear in mind that registered users take precedence over unregistered ones.


   Technical support offered on our product is intended for problem resolution only. We do not provide complete system walk-thru service to teach you every software feature step by step. For learning the system step by step, please consult with our user manual.

   We are constantly researching new technologies and ways to improve our product. Such enhancements, when released, are posted to all our registered users as software updates at no extra cost.

   Technical support is provided in English. On request, we can also support Spanish-speaking customers.

   While we organize and train our live operators to take national and international calls with technical questions, all customer support will only be provided via e-mail.

   So, for technical assistance please contact us using our
contact form.

   We use real people to take your messages and have technicians on staff 7 days a week, 24 hours a day (you can usually expect a response within 1 business day for most questions)

About our product...

Video Rental Plus Video Store software has installations worldwide. We have installations across the United States, Canada, Mexico, Antigua, Puerto Rico, Jamaica, Australia, Germany, Iceland, Spain, Great Britain, Jordan, New Zealand, and many other countries. To see a small sample list of our customers, please
click here

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